We happily accept returns, refunds and exchanges on full-priced items that are in their original condition with all packaging and tags intact. For all returns please email firstname.lastname@example.org promptly with your request.
The return address will be provided via email. Returns must be sent back within 7 days of receiving your order.
Exchange is subject to availability and we recommend submitting your request via email promptly to arrange the exchange. A credit may be supplied subject to our assessment, and at our discretion.
Sale items are not eligible for a refund, however may be exchanged for other items or a credit note unless deemed faulty.
Please note: jewellery and lingerie are not eligible for returns unless deemed faulty.
All items need to be returned to us promptly and costs of return are at the expense of the customer. We recommend using a traceable form of shipping.
Once the items have been received they will undergo a quality review and once cleared, you will receive your new items (for exchange), a credit note or refund. We will contact you to confirm this. We reserve the right to refuse the return if there are signs that the item is not up to saleable quality.