We aim to process and dispatch your order as quickly as possible. Most orders are processed within 1-2 working days. If your order is urgent, please email us at firstname.lastname@example.org or leave us a note on your order.
Kind Curations offers shipping for delivery within Australia and internationally via Australia Post.
We do not accept responsibility for lost or stolen parcels once they leave our premises. Ownership and risk of damage to the goods is passed onto the customer upon delivery at the specified delivery address.
Shipments will be sent via regular post, in which Australia Post will leave the item in a safe place if possible. If a signature is required, please specify in the notes on your order.
Returns & Exchanges
We happily accept returns, refunds and exchanges on full-priced items that are in their original condition with all packaging and tags intact. For all returns, please email email@example.com promptly with your request.
The return address will be provided via email. Returns must be sent back within 7 days of receiving your order.
Exchange is subject to availability and we recommend submitting your request via email promptly to arrange the exchange. A credit may be supplied subject to our assessment, and at our discretion.
Sale items are not eligible for a refund, however may be exchanged for other items or a credit note unless deemed faulty.
Please note: jewellery and lingerie are not eligible for returns unless deemed faulty.
All items need to be returned to us promptly and costs of return are at the expense of the customer. We recommend using a traceable form of shipping.
Once the items have been received they will undergo a quality review and once cleared, you will receive your new items (for exchange), a credit note or refund. We will contact you to confirm this. We reserve the right to refuse the return if there are signs that the item is not up to saleable quality.
We reserve the right to refuse service to anyone for any reason at any time.
Cancellations & Pricing
We reserve the right to cancel any orders purchased on styles with incorrect pricing.
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the item without notice at any time.
We take special care to check your purchase thoroughly for any faults before delivering to you. We will also carefully package your items to protect them during transit. In the event of a faulty item being received, we will replace the item at our cost.
Returns of faulty items will only be accepted if the goods were faulty when delivered to you. All items returned as faulty will be inspected on receipt and any items deemed subject to general wear and tear will not be accepted as faulty. Returns of faulty items must be returned promptly. Please email firstname.lastname@example.org with photos and details of the fault. In the instance that your item was a one-off unique item, we will do our best to arrange for a similar item and if not possible a credit note or refund will be provided.
We collect customer information so that we can process your orders as efficiently as possible.
All your information is kept secure and we will not disclose or share this information to other parties.
We do not record credit card details; all credits cards are processed using shopify payments, which uses the latest SSL technology to keep your information safe.
We are committed to protecting your privacy. We will only use the information that we collect about you in accordance with relevant Australian Privacy Law.
Customs Charges on International Orders
Kind Curations has no control over any customs or import duties that could be levied when the package reaches your destination country and for which you may be liable.